Providing Exceptional Service and Support - Your Satisfaction is Our Priority
Welcome to MKV Machinery Co., where your satisfaction is our utmost priority. We value your suggestions and comments, and we are committed to delivering exceptional service to address any concerns or issues you may have. Our dedicated team is here to ensure that your experience with us exceeds your expectations. Allow us to guide you through our comprehensive service offerings and showcase our genuine commitment to your satisfaction.
Service & Parts - Ensuring Optimal Performance
At MKV Machinery Co., we understand the importance of delivering the right equipment at the right price. Our commitment goes beyond the purchase itself. We offer training for your operators to ensure they can utilize the equipment effectively. Additionally, we provide follow-up visits to review equipment use and offer advice on the optimal utilization of wear parts. To further enhance our service, we have established overseas parts centers in Hong Kong, with a vast warehouse spanning approximately 10,000 square meters. This enables us to efficiently deliver service parts to our global customers, ensuring uninterrupted operations on your farm.
Quality Guarantee - Your Confidence, Our Priority
Quality is the lifeblood of our enterprise at MKV Machinery Co. We prioritize the delivery of high-quality products that meet and exceed your expectations. We obtained the ISO9001:2000 quality system certification, further solidifying our commitment to product excellence. In (xxxx), our products successfully passed the stringent CE certification, allowing us to enter the European market. We are proud to share that MKV brand tractors received the e-mark/EEC certificate. To provide you with peace of mind, we offer a warranty period of one year for the complete machine and two years for main spare parts. Should any issues arise during the warranty period (excluding man-made destructive factors), simply provide us with evidence, and we will promptly send out the necessary spare parts free of charge.
Skilled After-Sale Service Team - Support When You Need It
We understand that timely support is crucial for your farm’s smooth operation. That’s why our experienced after-sale service team is available 24/7, 365 days a year, to assist you. Our dedicated engineers provide online support, ensuring that any problems you encounter are swiftly addressed. Whether it’s routine maintenance, accident repairs, customization, or reconditioning, our technicians deliver comprehensive and prompt service to keep your job moving forward.
Preferential Supply of Wear Parts - Protecting Your Investment
We recognize that original spare parts are vital for the optimal performance of your farm machinery. When you receive your tractor, we go the extra mile by providing complimentary normal spare parts and tools, including a toolbox. MKV Machinery Co. is committed to supplying quality original parts to safeguard your investment. Our experienced product specialists ensure that you receive exactly what you need to get your equipment back to work as soon as possible.
Expansive Service Network - Reaching You, Wherever You Are
With over 30 years of experience in the industry, MKV Machinery Co. has established a strong global presence. Our walking tractors, farm tractors, rice harvesters, and farm implements have been trusted and utilized in numerous continents such as Africa, Asia Europe, North America, Australia, and South America. No matter where you are, our extensive service network ensures that you can access our exceptional products and support.
Choose MKV Machinery Co. for Unparalleled Service and Support
When it comes to agricultural machinery, MKV Machinery Co. stands out as your reliable partner. We genuinely care about your satisfaction, and we are committed to addressing your needs and providing you with unparalleled service and support. With our comprehensive range of services, including operator training, follow-up visits, efficient parts supply, skilled after-sale service, and a vast service network, we are here to ensure that your experience with MKV Machinery Co. is nothing short of exceptional.
Trust us to deliver the right equipment at the right price, backed by our commitment to quality. We are dedicated to continuously improving our products and processes to meet the evolving needs of the agricultural industry. Your confidence in our brand is of utmost importance to us, which is why we have obtained various certifications, including ISO9001:2000, CE, and e-mark/EEC. These certifications are a testament to our unwavering dedication to delivering reliable and high-performing machinery.